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Shop safely with us

Customers can continue to shop safely online with contactless home delivery or Pick up. See more information here.

Our team will ensure COVID safe hygiene measures are in place at all times, and that social distancing is maintained throughout our stores;

  • Daily cleaning and disinfecting with hospital grade product is in place in our stores;
  • QR code check-in to support contact tracing is available at store for our customers
  • The number of customers in store at any time will be kept at a safe capacity and entry to the store, if store capacity is reached a 1 in, 1 out rule will apply;
  • Sanitiser stations are at the front of all stores and in service areas. Trolley wipes are available to wipe down your trolley;
  • COVID Marshals are in store to maintain COVID safe measures
  • To keep our community safe, masks will now be mandatory in all in the greater Sydney area, as listed above, and remain strongly encouraged for team and customers in all other stores until further notice;
  • Team members are instructed not to come to work if they are unwell, or have been around someone who is unwell
  • Plexiglass screens are in place at our checkouts and service desks, and 1.5-metre social distancing guides are located throughout the stores

Stay Safe!

COVID-19 Customer Notice

The Queensland Government has today announced that due to the low levels of community transmission of COVID, masks will no longer be required in indoor locations including shopping centres and BIG W stores throughout Queensland from 6am on Thursday 15/04/21. While not mandatory, you are strongly encouraged to carry a mask with you at all times when you leave home and worn where you can’t socially distance yourself.

The QLD State Government has confirmed that the 3 Day lockdown for the Greater Brisbane Area will be lifted from 12pm today Thursday 01/04/21.

The government has confirmed that masks will continue to be mandatory for people in all of Queensland until at least Thursday 15/04/21 (unless an exemption applies). Masks are required in indoor locations including shopping centres and retail environments throughout QLD and outdoor areas if you can’t physically distance.

Today, the Queensland Government today announced a 3 day lockdown for the Greater Brisbane area to come into effect from 5pm local time Monday 29/03/21 to 5pm Thursday 01/04/21. The affected areas include Brisbane, Logan, Ipswich, Moreton, and Redlands LGAs and includes the following BIG W stores:

  • BIG W Macarthur
  • BIG W Taigum
  • BIG W Mt Gravatt
  • BIG W Beenleigh
  • BIG W Morayfield
  • BIG W Springfield
  • QLD Regional Office
  • BIG W Mt Ommaney
  • BIG W Capalaba
  • BIG W Booval
  • BIG W Browns Plain
  • BIG W Northlakes
  • BIG W Strathpine
  • BIG W Carindale
  • BIG W Chermside
  • BIG W Brookside
  • BIG W Loganholme
  • BIG W Redbank
  • BIG W Underwood

Customers can continue to shop safely online with contactless home delivery or Pick up. See more information here.

In store, our team will ensure COVID safe hygiene measures are in place at all times, and that social distancing is maintained throughout our stores;

  • Daily cleaning and disinfecting with hospital grade product is in place in our stores;
  • QR code check-in to support contact tracing is available at store for our customers
  • The number of customers in store at any time will be kept at a safe capacity and entry to the store, if store capacity is reached a 1 in, 1 out rule will apply;
  • Sanitiser stations are at the front of all stores and in service areas. Trolley wipes are available to wipe down your trolley;
  • COVID Marshals are in store to maintain COVID safe measures
  • To keep our community safe, masks will now be mandatory in all of Queensland for team and customers until further notice;
  • QLD Regional Office
  • Team members are instructed not to come to work if they are unwell, or have been around someone who is unwell
  • Plexiglass screens are in place at our checkouts and service desks, and 1.5-metre social distancing guides are located throughout the stores

Please closely monitor and follow the advice on the QLD Health website. If you have been to any of the locations listed on the website, please follow the instructions in relation to testing and isolation.

The Victorian Government has confirmed that the five day lockdown for all of Victoria will be lifted from 11:59pm on 17 February. We are pleased to advise that all 29 of our stores in Victoria will re-open to customer facing trade from Thursday 18 February, resuming regular trading hours.

The government has also confirmed that masks will continue to be mandatory for people in Victoria. Masks will still be required indoors including shopping centres and supermarkets, and our in store teams will continue to work with all COVID safe measures in place.

All lay-by services will be available from Thursday as well, and customers can also continue to shop safely online with contactless home delivery or free Pick up. We’re also removing all product limits across all Victorian stores effective from Thursday 18 February, and we look forward to welcoming our Victorian customers back soon.

The Victorian Government today announced a 5 day lockdown for all of Victoria to come into effect from 11.59pm Friday 12/02/21 to 11.59pm Wednesday 17/02/21.

What this means for BIG W Stores in Victoria

The Victorian Government has advised that all 31 of our stores in Victoria (including regional stores) will temporarily close to the public until 11:59pm Wednesday 17 February.

Customers can continue to shop online and choose contactless Pick up at the front of every store, Direct to boot (with some exceptions due to traffic management restrictions) and home delivery services. Product limits will apply for the duration of the lockdown and our in store teams will continue to work with all COVID safe measures in place. We look forward to welcoming our Victorian customers back soon.

The WA Government has confirmed that restrictions will ease from 6pm (AWST) Friday 5th February.

The Government has also confirmed that masks will continue to be mandatory for people in the Perth and Peel area when in public and while at work unless a Government exemption applies, until at least 12.01am Sunday 14 February. This applies to indoor settings including shopping centres and supermarkets.

An update for our WA customers:

  • Our Midlands and Ellenbrook BIG W stores have been given permission to reopen immediately to help the communities that have had to evacuate due to bushfires.
  • Our remaining stores will be allowed to reopen for trading from 6pm on 5th February (AWST), maintaining COVID safe measures throughout the store.
  • Contactless Pick up, Drive up and Lay-by services will resume on Saturday 6 February.
  • All in-store product limits will remain in place and will be reviewed on Monday 8th February.

Customers can continue to shop safely online with contactless home delivery or free Pick up. Learn more about Shopping Made Easier.

Following an update from the Western Australian Government regarding the five day lockdown for the Perth metropolitan area and the Peel and South West regions, from Tuesday 2nd February to 6pm Friday 5th February, all BIG W stores in WA will temporarily close until restrictions have eased, however we remain open online as usual.

When shopping online, customers can choose contactless home delivery and any Pick up orders placed during this time will be held until our stores reopen.

For any layby payments, rest assured they will be put on hold and resume when restrictions have been lifted. Thank you for your support and patience.

The safety of our customers and team is our first priority. Following the QLD Government's announcement we are advising our customers that the wearing of face masks will be mandatory for people shopping in BIG W stores in the Greater Brisbane Area (including Brisbane, Logan, Ipswich, Moreton and Redlands) from 6pm tonight, Friday 8 January, until 6pm Monday 11 January.

This announcement effects customers in the following stores:

Macarthur, Carindale, Mt Gravatt, Booval, Brookside, Chermside, Taigum, Ommaney, Northlakes, Strathpine, Underwood, Capalaba, Redbank, Browns Plains, Beenleigh, Loganholme, Springfield and Morayfield

The safety of our customers and team is our first priority. Following the NSW Government's announcement, we are advising our customers that the wearing of face masks will be mandatory for people shopping in BIG W stores in the Greater Sydney Area (including Wollongong, Blue Mountains and Central Coast) from 11.59pm on Saturday, 2 January 2021.

Please note, the NSW Government announced compliance will start from Monday, 4 January 2021 with $200 on the spot fines for individuals for non-compliance of the measures put in place for Greater Sydney - see here for more details.

This announcement effects customers in the following stores:

Bankstown, Blacktown Westpoint, Bonnyrigg, Campbelltown, Campsie, Carnes Hill, Dapto, Erina, Hurstville, Katoomba, Liverpool, Macquarie, Merrylands, Miranda, Menai, Narellan, Pagewood, Penrith, Plumpton, Richmond, Rockdale, Rouse Hill, Top Ryde, Tuggerah, Warrawong, Warringah Mall, Wetherill Park and Winston Hills.

In response to several cases of community transmission in Victoria, the Victorian Government has announced from 5pm on 31 December 2020 that in Victoria you must wear a fitted face mask when you are in public indoor spaces unless you have a lawful reason not to. This includes when visiting places such as shopping centres, supermarkets, retail outlets and indoor markets. This applies to everyone in the state of Victoria from the time they leave their homes.

There are limited exceptions to this mandatory requirement. More specific details on these rules can be found on the DHHS website.

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